Upon completing a Transaction on our Platform, you enter into a legally binding and enforceable agreement with us to purchase the selected product and/or service.
1. Cancellation Policy
- A Transaction may only be cancelled if cancellation is specifically allowed on the Platform for that product or service.
- All cancellation requests will be reviewed and approved at our sole discretion.
- We may request additional information before processing any cancellation request.
- If cancellation is not permitted for a specific product or service, the terms mentioned for that listing will apply.
2. Return & Replacement Policy
Once you have received the product and/or service, you may request a replacement or return only under the following condition:
- The product and/or service does not match the description provided on the Platform.
No other reasons will be considered for return or replacement.
3. Refund Policy
3.1 Time Window
All refund requests must be submitted:
- Within three (3) days from the date of the Transaction,
or - Within the timeline specified on the Platform (which will never be less than three days).
Requests submitted after this period will not be eligible for a refund.
3.2 How to Request a Refund
You may submit a refund claim by:
- Raising a support ticket on the Platform, or
- Emailing us at:
[email protected]
Your request must include:
- A clear and specific reason for requesting the refund
- The exact terms or description that were violated
- Supporting proof or evidence, if applicable
3.3 Approval Process
- All refund decisions will be made solely by us.
- We may request additional documents or information before approving or rejecting a refund claim.
- Refund approval is not guaranteed and is subject to verification.
